Who we are

HISTORY

Happy New Year, we at Mediation Services look forward to being of support to you this year.

Mediation Services is currently closed until the 15th January, 2021. We will not be checking messages or emails. Sorry for any inconvenience. If there are any urgent conflict situations please contact Community Law Canterbury 0508226529”

Please note our office hours are Monday - Thursday 9am-3pm

The office isn't always manned, so please leave us a message so we can get back to you on our return

As of May 2016 we are now established as Mediation Services Inc. and proudly New Zealand's longest running Community Mediation Service. Mediation Services started in 2009 under Family and Community of Anglican Care.

Mediation Service

Independently established to provide quality professional services to the community.

2008

We conducted a number of focus group of interested community agencies to identify need and also a focus group of interested mediators to identify willingness to use their experience and skills to support the service delivery.

2009

Funding from Tindall Foundation to do development work through the forming of a Development Team consisting of Tracy Scott (Resolve Consultancy), Jan Rogers (Anglican Care), John Sullivan (Canterbury Community Law), Jenny Hughey (Christchurch City Council) and Deborah Smalley (Christchurch Police).

2010

Engaged experienced practicing mediators to be part of a professional group of mediators to discuss mediator support.

2013

Independent Review of service completed by 180 degrees Consulting.

2010 - 2014

Funding received from Christchurch City Council Strengthening and Rata Foundation Communities to deliver free service to Christchurch Community.

2009 - 2015

Started bi annual workshops and training and presentations to increase public awareness and understanding of Community Mediation.

2009 - 2016

Engaged experienced practicing mediators to provide mediation services.

2011 - 2016

Funding received from Canterbury Community Trust (now Rata Foundation) to deliver free service to Christchurch Community.

2008

2009

2010

Engaged experienced practicing mediators to be part of a professional group of mediators to discuss mediator support.

2013

Independent Review of service completed by 180 degrees Consulting.

2010 - 2014

Funding received from Christchurch City Council Strengthening and Rata Foundation Communities to deliver free service to Christchurch Community.

2009 - 2015

Started bi annual workshops and training and presentations to increase public awareness and understanding of Community Mediation.

2009 - 2016

Engaged experienced practicing mediators to provide mediation services.

2011 - 2016

Funding received from Canterbury Community Trust (now Rata Foundation) to deliver free service to Christchurch Community.

WHAT IS COMMUNITY MEDIATION?

Community Mediation is NOT just for community groups, we work with experienced, professional mediators to provide a MODEL of mediation practice that is focused on providing quality professional conflict management and resolution services to the community.

We look after individuals and any community group. We work with experienced, professional mediators to provide of mediation practice that is focused on.

Providing free/low cost mediation services to all sectors of the community, across all types of disputes outside of those held within government agencies
Being a source of referral to other community groups
Encouraging collaborative partnerships to offer communities services and education to effect positive change when dealing with conflict
Conducting public awareness campaigns and education activities about the values and practices of mediation and conflict management
Providing an encouraging, supporting and mentoring environment for community mediators engaged with the service
Providing overall support to the community

Mediation Services provides the following services:

Community Mediation
Conflict Prevention
Conflict Reduction
Early Intervention Strategies
Large group facilitation
Education and Awareness

ORGANISATION

TRUST BOARD

Meets to determine oversite of Mediation Services vision/goals and objectives.

MANAGEMENT TEAM

Management Team meets monthly to develop policy oversee activities and ensure accountability. Assists in development, presentations and meetings with community partners. Volunteer contributions = 1 - 2 hours monthly per volunteer.

ADMINISTRATOR/INTAKE COORDINATOR

Case by case coordination and intake of referrals.

TRAINERS/COACHES

Provide training and individual conflict coaching as needed.

MEDIATORS

Conduct mediations and community facilitations. Have 8 mediators on contract for service on an as needed basis and two trainees. All mediators have either been professionally trained and/or working as mediators in the community for a minimum of 5 years. All mediators are either or both members of national mediator membership organisations Resolution institute or AMINZ.

OUR PEOPLE

TRACY SCOTT

TRACY SCOTT

Trust Board Mediator/Trainer/Conflict Coach/Intake Coordinator

Tracy is passionate about the process of collaborative communication and problem solving both in my role as a mediator and as an educator. She believes that the most effective process of education is through facilitative learning and incorporating all the experiences and skills of those in the training. She have had many experiences providing training for a huge cross section of society and prides herself on her capacity to effectively work with the dynamics of the group while ensuring a quality of material and delivery. She also feel strongly about training and education as a forum to foster positive change, understanding of diversity and effective communication. Tracy has a Masters in Conflict Resolution/Community Change and Civic Leadership from Antioch University in Yellow Springs Ohio. She has over 18 years of experience as a practicing mediator both in New Zealand and in Virginia USA is also the South Island Consultant for the Peace Foundations Cool Schools programme and the co-facilitator and co-founder of the Voice to Voice peer support programme in schools.

Trust Board Mediator/Trainer/Conflict Coach/Intake Coordinator

JAN ROGERS

JAN ROGERS

Trust Board - Chairperson Mediator

Dip SW Grad MANZASW. Accredited Member of Resolution Institute Divisional Manager Anglican Care Community Development.

Jan has 26years experience in community development in Christchurch as an employee of Anglican Care. She has a post graduate Diploma in Social Work and has been an accredited member of Resolution Institute for over 5 years. Since the development of Mediation Services Christchurch Jan has been part of the Management Group and is now Chair of the Trust. Resolving conflict and maintaining good relationships is essential to everyone’s well-being and Mediation Services makes this process affordable and accessible for all.

Trust Board - Chairperson Mediator

JENNY HUGHEY

JENNY HUGHEY

Trust Board

Jenny Hughey has worked on social justice issues over the past 40 years. Jenny has undertaken many transformative mediations. She follows a holistic approach to dispute resolution believing in taking a therapeutic jurisprudence approach to social justice. She has worked on human rights issues including exploring new methods of dealing with workplace bullying and harassment. She has experience as a government volunteer with the community law movement. Jenny is a qualified teacher, and has degrees in sociology and education and holds a Master of Laws. Jenny is a member of the Board of Mediation Services because she believes in working to offer dispute resolution services to people at all levels of society especially for those who cannot afford to pay and to those who find it difficult to negotiate more complicated mediation processes or who fail to meet the required criteria.

Trust Board

JOHN SULLIVAN

Trust Board

KENDALL CHARLES

KENDALL CHARLES

Trainee Mediator

After graduating with a Bachelor of Science specialising in Human Resources in 2015 I began working as an HR administrator for the CDHB. I have a passion for helping people and my goal is to have a career in Learning and Development.

Trainee Mediator

GORDON COCKERALL

Financial/Funding Coordinator

CHANTAL JOUSSERAND-SHIRLEY

CHANTAL JOUSSERAND-SHIRLEY

Mediator/Trainer/Conflict Coach

Chantal is a qualified mediator and facilitator with 16 years experience in a wide range of disputes: victim-offender (restorative justice), family (domestic violence), tenancy, weathertight, EQC, and community mediations. Chantal has degree in psychology and a master in dispute resolution. She is a member of the Arbitrators & Mediators Institute of New Zealand (AMINZ). Chantal understands the importance of providing a safe, impartial and supportive environment to help participants make good decisions.

Mediator/Trainer/Conflict Coach

TIM DEANS

TIM DEANS

Mediator

Tim is an experienced dispute resolution practitioner – 4 years of practise.

He owns an independent professional services company.

He is an accredited mediator with LEADR Resolution Institute and a panel member with Mediation Services Trust engaged in co-mediation process. Tim brings this experience to design effective conflict management and dispute resolution processes. Additionally, he works with business owners to understand their problems and find creative ways to help solve them.

Tim has a strong knowledge of agri-business, having graduated from Lincoln University with Diploma in Agriculture and Diploma in Valuation and Farm Management. He owns a mixed enterprise farm and business in Mid-Canterbury which is currently leased out. A pioneer in the hazelnut industry, Tim’s agribusiness experience includes sales and marketing with further diversification with turf machinery importation.

Tim has extensive town and country networks. He is a Christ’s College alumni.

Work highlights:

Experienced alternative dispute resolution management.
25 years agribusiness - import and export.
Community planning.
Lobbying and media experience.
Successful business manager.

Contact:

E: tim@timdeansmediator.co.nz

M: +64 27 2211054

W: timdeansmediator.co.nz

Areas of expertise:

Agri-business succession planning.

Agri-business conflict.

Neighbour conflict.

Contract disputes.

Construction disputes.

Employment relations disputes.

Qualifications:

Diploma Agriculture, Lincoln Uni.

Diploma Valuation and Farm Management, Lincoln Uni.

Accreditations:

LEADR Accredited Panel Member.

Mediator

WAYNE MARRIOTT

WAYNE MARRIOTT

Mediator Conflict Coach

Wayne is a dispute resolution practitioner with Fleetwood Group Limited, an independent professional services company based in Christchurch, New Zealand.

Wayne established Fleetwood in 2015 to design effective conflict management and dispute resolution processes. He works with companies and organisations to understand their problems and find creative ways to help solve them. He recently worked with FairWay Resolution Limited (formerly Dispute Resolution Services Limited) from 2010 after 10 years as a mediator with the Ministry of Business Innovation and Employment. Wayne works with disputes and negotiations in a wide range of areas including: family dispute resolution, building industry claims and disputes; accident insurance claims; real estate complaints; employment relations and earthquake insurance disputes. He also facilitates restorative justice cases referred from the criminal justice system.

Wayne is studying for a Masters of Arts in Conflict Transformation and Peace Studies at Eastern Mennonite University, Virginia USA.

He is a practising member of the Resolution Institute and associate member of the Arbitrators and Mediators Institute of NZ and the International Ombudsmans Association. He is married to Natalie and together they have four children (Thomas, Hamish, William and Brenna) plus their dog, Bella.

Mediator Conflict Coach

MARGARET FLANAGAN

MARGARET FLANAGAN

Mediator/Trainer

Margaret is a Mediator, Trainer and Counselor who has worked in mediation for over 25 years. She has worked with individuals, businesses, Government Departments and schools both in New Zealand and in the USA. She is also trained in Restorative Practice in education and employment. Alongside her work for Mediation Services, Margaret is currently providing FDR mediation through Fairway Resolution and is on the EQC Mediation panel. Her part-time position as a High School Counsellor gives her insight into family issues and her original training in teaching supports her work as a Trainer in Conflict management and Peer Support programmes.

Mediator/Trainer

LINDA SMITH

LINDA SMITH

Mediator

My name is Linda Smith and I joined Community Mediation as a mediator in 2012. I enjoy the opportunity to work with people who are seeking pathways to resolve a conflict. My strong belief is that people involved in conflict should have the opportunity to be heard, to understand different viewpoints, and together, reach an outcome which is fair to all.

With a background in education I started to follow my passion for working with people to understand and resolve conflicts. This led to my long term involvement with Restorative Justice and more recently with Community Mediation. My passion is being involved with processes where individuals have both the right and opportunity to take responsibility for their lives and their decisions.

Mediator

ASTRID HARRISON

ASTRID HARRISON

Trainee Mediator

Astrid joined mediation services early 2016 after completing an internship with Tracy over summer. Having finished mediation training she is looking forward to being involved with Mediation Services as a Trainee Mediator. Through her time as a law student, Astrid has developed and interest in Family, Environmental and Employment law, areas which involve dispute resolution. Along with law, Astrid has a passion for language and is completing her degree in French this year also. This year Astrid visited France for the first time, a dream she has had since she started learning French in high school. Outside of study, Astrid enjoys getting outside and exploring the wider Christchurch region, particularly paddle boarding around Banks Peninsula. Family is important to Astrid and she loves spending time with her two young nephews.

Trainee Mediator

FIONA BUCHAN-NG

FIONA BUCHAN-NG

Mediator

Graduate Diploma (Bus) in Dispute resolution (Massey)

National Certificate in Mediation

Panel and Associate Member of AMINZ

Certificate in Restorative Justice Family Violence (MoJ)

Present Positions:

Mediator, Ministry of Business, Innovation and Employment (Tenancy and Weathertight)

Facilitator, Restorative Justice Trust Otautahi

Mediator, Community Mediation Services

Fiona has worked as a Registered Nurse for 25years here in New Zealand and overseas as a paediatric nurse and midwife. She has 15years experience in Restorative Justice co-facilitating between victims and offenders in the criminal courts. She has 8years experience as a Mediator in the Ministry of Business Innovation and Employment working between landlords and tenants, (This includes complex issues that the earthquakes in Christchurch caused) and more recently in Weathertight. She has 5 years’ experience in community mediations which include such things as family, neighbour, and employment disputes. More recently she was accepted on to the EQC Mediation Services Panel to work between EQC and landowners, and has been involved in the Alternative Environmental Justice process set up by Environment Canterbury to work between offenders under the resource Management Act, and community victims.

Mediator

MARIA GODINET-WATTS

MARIA GODINET-WATTS

Trust Board

Maria has been working for many years in the community and has the ability to see the big picture and understand how to achieve results she is experienced at collaborating with stakeholders and maintaining communication, buy-in and motivation. Maria has extensive Board Representation experience within the Pacific Islands and wider communities and is a practising Governance Practitioner. Maria has strong negotiation skills and ability to identify ‘common ground’ and areas of agreement as well as being able to builds relationships and identifies key stakeholders in order to achieve results for fundraising. Maria can co-ordinate and facilitate community events and projects involving diverse departments and has an extensive background in this area.

Trust Board